Q: Are you a manufacturer or trader?

A: We are a manufacturer with our plant and know-how to produce quality and high-performance products. We also provide customized product solutions according to any unique demand.

Q: Can I get free samples before making an order?

A: Yes, we provide free samples. 

Q: How's the quality of your products? What about after-sales service?

A: Our production strictly adheres to ISO-9001 standard. We have in-house engineers and technicians to carry out quality control system. Also, our professional sales team can help deal with after-sales problems.

Q: How about the price of your products?

A: The price depends on several factors – your end-use, model, quantity, shipping costs, etc. We’d like to provide you with the best quote after fully understanding your needs.

Q: What's the MOQ?

A: There are no restrictions on MOQ.  Besides, LCL and FCL orders are both available. To save your unit transportation cost, we suggest making FCL orders.

Q: How long does it take for you to ship?

A: We are able to make shipments in 3-15 days after getting the official order.

Q: What’s your payment term?

A: T/T and L/C are available. T/T is highly recommended because of its quick transfer and low bank fee. If you need to pay in other terms, feel free to tell us.

Q: What documents can you provide?

A: We can provide the packing list, BL, COA, certificate of origin, and commercial invoice. If you need any special documents, please inform us in advance.

Q: What services can you provide?

A: Delivery terms: FOB, CIF, CFR, EXW.
Payment terms: T/T, L/C.
Payment currency: USD, EUR, CNY.
Language: English, Chinese.

Q: How can I get the Datasheet/COA/MSDS?

A: Our product pages provide a full description of the uses and technical intex of each series. For Datasheet/COA/MSDS please get in touch with us.

Get in touch with us

FAQ Customer Service

Specialist in Functional Fillers and Additives in Polymer Field



Hoyonn Chemical is committed to being a solution provider for worthwhile formulation systems beyond a new material supplier.

Get a free sample of your preferred model now, or contact our sales for professional industrial advice.